We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using this website and providing your personal information, you consent to the terms of our online privacy policy and to our processing of such personal information for the purposes explained in this policy. By registering on the site or by subscribing to a product/service and providing your contact details (telephone, email, mobile number, shipping address, credit card details etc), you agree that this action constitutes a consent, for the purposes of the telemarketing laws, to receive information about products and services from Kapoor Boutique distributer of the JOCKEY® brand Innerwear/Leisurewear for Men and Women in India. You hereby consent to our contacting you pursuant to the business relationship established using the information you provide to us. We request you to read the Terms of Data Use Policy, and to use it to help you make informed decisions.
If you have any questions or concerns regarding this statement, you can contact us at 91-9810733798 (Monday to Saturday, IST 11:30 AM to 7:00 PM) or email us at anita.kapoor14@yahoo.com
Orders:
Privacy:
Your privacy is very important to us. We follow systematic and stringent procedures to protect the security of the information / data stored on our website. The information that you have shared on our website is stored in secure server with encryption and can be accessed only for official purposes. Any of our employee who violates our privacy and/or security policies related to customer’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
Registration:
On signing up on our website, you are required to provide us with certain basic mandatory information inter-alia including your e-mail id, name, gender and a password. Once the registration is completed, the said e-mail id and password can be used to access your account every time you visit our website.
Information we collect and that you provide:
We collect information that is either anonymous or personally identifiable. The anonymous information includes the pages you view on our site, the search terms you enter into our search utility, your IP address and the operating system, browser software and internet service provider you use, your referral website or source of origin and any other relevant information, in order to improve security, analyze trends and administer the site. Our analytic tools may also capture anonymous information such as your demographic and geographic information, with a view to assist us in improving customer experience.
The information we learn from customers helps us personalize and continually improve your shopping experience at our website.
Information You Give Us:
We receive and store any information you enter on our website or give us in any other way, including but not limited to name, gender, email id, telephone number, mobile number, billing and shipping addresses, physical characteristics etc. You can choose not to provide certain information, but in such event you may not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. Customer needs to fill all the mandatory information for placing an order with us.
Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses jockey.in or advertisements and other content served by or on behalf of PIL on other websites.
E-mail Communications:
Registration to our Services shall entitle us to send you promotional and transactional emails from us. Subscription to our newletters entitle us to send you periodic newsletters and promotional emails. . If you do not want to receive e-mails or any other communication from us, you may unsubscribe by clicking on ‘unsubscribe’ at the footer of any email received from us. Alternately, you may also email us at anita.kapoor14@yahoo.com
SMS Communications:
Upon placing any order on our website, we shall be entitled to use your registered mobile number on the website to send transaction related SMS to you, irrespective of DND services being activated on your mobile. We may occasionally send promotional SMS to your registered mobile number. Customer hereby authorizes us to send transactional SMS to his registered number, even if the number is registered for DND “Do not Disturb” service.
Information from Other Sources:
We may also receive relevant information from other sources and use such information for providing better customer experience.
Payment Information:
We do not take Credit/Debit card or Net banking details on our website. On clicking the option Pay Now, you will be redirected to either Secure Payment Gateway or Bank’s Net Banking website for completing the transaction. You will then be required to enter your relevant card details or net banking details on the page to complete the transaction. On successful completion of the transaction, you will be redirected to our website with your order details and order number being displayed.
It is to be noted that we will not be storing any Bank related information on our records and none of our staffs will hold or be exposed to this information.
Cookies:
It is not a mandatory requirement to accept cookies for using your account. However, cookies can be used to ensure quick and improved shopping experience including entering your password less frequently during a session. Cookies are files which will identify your computer/device to our server as a unique user when you visit pages on our website. This will save your time while you are using our website since your computer / device will already be identified as a unique user on our server. We use cookies only to ensure improved shopping experience and not for obtaining, storing or using any other personally identifiable information. Our cookies are free from virus and do not contain any of your personal details. You may configure your browser to prevent cookies from being set on your computer/ device. You can reject/delete the cookies, still be able to use the site, but (i) your ability to use some areas / features of the site may be limited; (ii) you may not be able to use certain features of the site; and (iii) you may be required to re-enter your password more frequently during a session. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. If you ever wish to delete your account, you may reach out to our customer care team (wecare@jockeyindia.com) to have your account deactivated, You may also encounter certain “cookies” or other similar devices on certain pages of the website that are placed by certain third parties. We do not control the use of cookies by third parties. We use cookies from certain third-party service providers such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use this site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Server Logs:
In order to ensure easy and comfortable surfing on our website, each time you visit our website, the server collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page viewed and at no point they identify the personal details of the user. We may make use of this data to understand as to how our website is being used.
Usage by Children:
We don’t knowingly collect, maintain or sell products or services to people under age 18 or use personal information from our website about children under age 18. Children should seek the consent of their parents before providing any information about themselves or their parents and other family members online.
you can visit this site without revealing any personal information about yourself. However, some pages on this site may require registration/Login to access. We collect this information to better understand your needs and provide you with better services. If you choose not to provide the information, you may still access the other pages of this site. To access certain services or offerings you may be requested for personal information to enable us to contact you from time to time by either email, mobile, postal mail or other means; to provide you with the information about the products and services offered by us, special deals and promotions that may possibly be of interest to you; to measure consumer interest in our products and services; to customize the user experience; enforce the legal terms or any subscriber agreement which govern your subscription for services; perform market research; offer you extension of services; or to detect and protect against error, fraud and other criminal activity. While providing such information you accept that we may use personal information about you to improve the site, review the usage of the site, the content and design of the site, improve our promotional efforts, the product offerings and services.
Should you need to update or correct the information you provided, you may log in to your Account and update the same from ‘My Account’ section. PIL at its discretion may update this policy from time to time and you are advised to read the policy every time you access our website.
Security:
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through our website, we collect your personal details on a secured server. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between Bank and gateways in an encrypted manner.
Though we are unable to guarantee 100% security, encryption makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Except on the Payment Gateways page of your respective bank, you are requested not to submit or otherwise / send to the website/ e-mail ids provided therein or to any other ids, your debit or credit card or any other banking details. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. As per our security procedures we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Safety and Security Tips:
A. Protect your passwords.
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Keep your passwords private. Anybody who knows your password can access your account.
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When creating a valid password, use letters, numbers and symbols and it should be 6-15 characters long. Avoid using dictionary words, your name, e-mail address, or other personal information that can be easily obtained. Frequent change of your password also ensures better protection to your account.
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Avoid using the same password for multiple online accounts.
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If you are logging in from a public computer or terminal, always log out when you complete an online session instead of closing the page.
B. Ensure your Personal Computer is protected:
C. Tips to bear in mind:
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Keep your computer updated with latest anti-virus / anti-spyware software.
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Install a personal firewall on your computer to protect your account.
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Do not click on links or open attachments in unknown or unsolicited (spam) emails.
Terms of Use, Notices, and Revisions:
If you choose to visit this site, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the laws of India.
If you have any concern about privacy at our website, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and the Terms of Use will also change; but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
Grievance officer
We shall address any complaints and grievances of our Consumers with respect to any Products or services provided over the Website in a time-bound manner. For this purpose, We have designated a grievance officer (“Grievance Officer”). The Grievance Officer shall be responsible for Consumer grievance redressal in accordance with the grievance redressal mechanism provided in Grievance Redressal page. You can contact the Grievance Officer whose contact details have been described in the Get in Touch page, by visiting – contact-us.
Return Criteria:
You can return outerwear if it meets the following criteria
• The product(s) should be purchased only from our site.
• Return request should be raised within 7 days from the date of delivery.
• In case we send a wrong product or the wrong size, we will accept your return.
• Product(s) should be unused (other than fit trial) and unwashed.
• There should be no stains, marks, stitches or holes in the product(s), caused by the consumer
• All tags and the original packaging should remain intact and should be sent along with the product(s)
• Original invoice should be returned with the product(s)
• Product(s) should reach us in sellable condition.
In the case of Prepaid order (Credit Card, Net Banking, Debit Card), we will refund the money to your mode of payment.
DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.
Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfils all conditions mentioned above, we will initiate your refund. We will send you an email and SMS informing you if your return has been accepted or rejected.
Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, you will not be entitled to Refund. In such a case, the same product you returned will be sent back to you.
b) Return through Self-Shipment:
You are requested to return the product(s) by courier in original packaging, unused, with tags to our address. Please send the package to:
Kapoor Boutique
D201, D239, D240, Sahara Plaza, Patrakarpuram, Gomti Nagar, Lucknow, Uttar Pradesh 226010
Refund Process:
We may provide refunds if: (i) The order is cancelled by the customer , before we ship (ii) The returned items fulfil all criteria for return as mentioned above Prepaid . a) Refunds for Pre-paid Orders: If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues. c) Refund Timelines We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time. Payment Mode Refund Method Refund Receipt Time (After Initiation) Credit Card Reverse Credit – 5 to 7 Banking Days Debit Card Credit in Bank Account – 7 to 14 Banking Days Net Banking Credit in Bank Account – 7 to 14 Banking Days Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.
Contact Us:
Mobile: 91-9810733798
Email: anita.kapoor14@yahoo.com
Address: D201, D239, D240, Sahara Plaza,
Patrakarpuram, Gomti Nagar,
Lucknow – 226010
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